Frequently Asked Questions
These Frequently Asked Questions page aim to provide clarity on common questions and ensure a smooth booking and stay experience. You can learn more about our booking process, what payment methods are accepted and much more.
Check-in is typically at 4 PM and check-out is at 10 AM. Early check-in or late check-out may be available upon request, subject to availability.
The individual paying for the reservation will need to provide government issued photo identification matching the credit card used for booking. Additionally, each guest over the age of 18 will also need to provide a government issued identification such as a driver’s license or passport.
No, while we do not charge fee to cancel a reservation, refunds will be applied back to your original payment method according to our refund policy below.
No, while we do not charge fee to cancel a reservation, refunds will be applied back to your original payment method according to our refund policy below.
Amenities vary by property but often include Wi-Fi, kitchen appliances, toiletries, and more. Please refer to the listing for a complete list of amenities.
Contact details for the property manager will be provided upon booking. They are available to assist you with any issues or queries during your stay.
Each property has a maximum occupancy limit. Please refer to the property listing and inform the host if you plan to have additional guests.
House rules, such as noise restrictions and smoking policies, are outlined in the property listing. Adhering to these rules ensures a pleasant experience for future guests.
Yes, we require a deposit to secure your reservation, which can be paid through any of our accepted payment methods.
We accept all major credit cards including Visa, MasterCard, and American Express. We also accept payments through PayPal and direct bank transfers.
Yes, we accept international credit cards as long as they are Visa, MasterCard, Discover, or American Express.
To ensure a seamless check-in process, we require all payments to be made electronically prior to arrival. However, cash payments may be accepted in certain situations, subject to prior approval.
Our pet policy varies by property. Please refer to the specific listing for details regarding pet accommodations.
Yes, most of our properties offer free on-site parking. Please check the individual listing for more details.